Mitel Applications Suite (MAS)

The Mitel Applications Suite (MAS) provides a rich set of advanced software applications, including Mitel Audio & Web Conferencing (AWC), Mitel Teleworker, Mitel Business Dashboard, Mitel Customer Service Manager, Mitel NuPoint Unified Messaging (UM), Mitel Speech Auto-Attendant and Mitel Unified Communicator (UC) Mobile. This select combination of applications works together seamlessly, on a single server, to improve your ability to manage information flow amongst customers, partners, and suppliers to create a competitive advantage.

 

MAS integrates seamlessly with the Mitel 3300 IP Communications Platform (ICP) platform. Ongoing administration of the applications is completed via a user-friendly, web-based interface. Adding a user to one or several applications is easily accomplished using MAS. Simplified management and single-server advantages translate into time and cost reduction associated with initial deployment and ongoing management overhead. All of which translate into more time focused on your business.

 

NEW! Introducing Virtual Mitel Applications Suite (Virtual MAS)

The Mitel Applications Suite (MAS) is now supported as a virtual appliance within the VMware vSphere environment and by Mitel Communications Director. Virtual MAS leverages VMware VSphere 4 to enable businesses to consolidate Mitel’s leading unified communications applications in the data center.

 

Virtual MAS delivers capital cost savings associated with the reduction in server hardware and real estate; operational savings related to the reduction in power and server provisioning costs; as well as productivity improvements and resource efficiencies in data center management and risk mitigation for business continuity and disaster recovery plans.

 

Mitel Applications Suite Overview

 

Mitel Audio & Web Conferencing (AWC)

Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable audio and web conferencing solution. AWC supports up to 200 audio and web conferencing ports and is the perfect solution for connecting people together quickly and simply, regardless of their location.

 

AWC combines the benefits of a feature-rich audio conferencing solution with easy-to-use, intuitive web conferencing facilities enabling users to enhance a conference call or meeting through the use of shared documents, presentations, chat and video. Unlike with many hosted conferencing offerings, AWC has no limitations to the number of conferencing hosts, no special event connection costs and no expensive add-ons. The benefits of choosing AWC over traditional outsourced conferencing services include improved control and management, ease of use and it is virtually free to run and maintain, accelerating payback in a matter of months.

 

AWC provides a great return on investment (ROI) for businesses of all sizes with a typical payback in a matter of months. Typically hosted conferencing service providers charge either high contract fees or, for “pay as you use” customers, per user minute charges for both audio and web conferencing on top of the regular connectivity charges. AWC has no per user minute costs for web conferencing and you don’t pay for internal users that are accessing the audio conferencing bridge. External participants pay standard call charges to dial into the audio conferencing bridge or AWC can be configured to dial out to the external participants. This is especially useful for international callers as AWC can be configured to call over the IP telephony network using least cost routing.

 

- Better Communications: High quality audio and video let people interact easily and effectively, no matter where they are located.

- Faster Business Decisions: Arrange meetings instantly to bring the right people together at the right time.

- Easy Scheduling: The simple, web-based interface lets you send e-mail invitations with access codes, dial-in numbers, web links and all the details participants need for effective meetings.

- Lower Costs: Reduce costly and inefficient travel, while avoiding the high costs of outsourced conferencing services.

 

Mitel Audio and Web Conferencing Datasheet

Mitel Audio and Web Conferencing Online Demo

 

Mitel Teleworker

For companies looking to cost-effectively optimize productivity, Mitel teleworking solutions allow employees "plug and work" access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office.

 

There is a quiet evolution in the re-defining of the very nature of work. Traditional work day activities are no longer tied to a specific time or location. In this new scenario, employees across remote sites can now work collaboratively and access distributed company data and expertise – be it from home, across the city or across the globe. Reducing overheads, increasing productivity and efficiency of remote employees, and reducing carbon emissions are the core business benefits that stem from flexible teleworking.

 

The Mitel Teleworker service on the Mitel Border Gateway enables employees to work remotely with full access to voice mail, conferencing, and other features of the office phone system. The service is a secure plug and play solution which turns any Mitel IP phone in to a teleworker set.

 

Mitel Teleworker Solution Overview

Mitel Hot Desking and Teleworker Online Video Overview

 

Mitel Business Dashboard

Would you run your website without being able to obtain data on how many unique visits you receive, how long people stay, and where they go? No! So, why would you accept any less with your phone system?

 

Mitel Business Dashboard, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses, gives you both a complete real-time and historical view of what is happening on your Mitel communications system so that you can;

- Optimize your use of both employees and system resources

- Monitor employee performance and identify opportunities for improvement

- Identify opportunities for cost savings

 

With Business Dashboard, you can answer questions like:

- How many people called your business yesterday?

- Are any of your trunks being underutilized – is this an opportunity for cost savings?

- Are your business hours appropriate for when customers are actually calling?

- How quickly are calls being answered?

 

Mitel Business Dashboard Overview

Mitel Business Dashboard Datasheet

 

Mitel Customer Service Manager

Mitel Customer Service Manager is an entry level contact center solution, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses. It enables basic contact centers or workgroups to efficiently monitor, manage, and route calls. It provides real-time business intelligence, including call performance and agent activity reporting, as well as agent productivity tools, including screen pop and PIM integration.

 

Customer Service Manager (CSM) provides;

- Hunt / Ring Group-Based routing and longest idle routing of calls

- CSM Clients, which improve agent and supervisor productivity with call management, screen pops with PIM integration, and call control

- CSM Reporter Pro, which delivers both historical and real-time management reporting, as well as call recording capability

 

Mitel Customer Service Manager Overview

 

Mitel NuPoint Unified Messaging (UM)

From basic voicemail to advanced unified messaging, Mitel NuPoint Unified MessagingTM (UM) Standard Edition satisfies the diverse messaging needs of your entire user population.  It has a modular architecture that allows you to buy the system you need today, and cost-effectively add applications, features and capacity as your business grows and evolves over time.

 

NuPoint UM is also available as part of Mitel Applications Suite which lets you take advantage of multiple advanced unified communications applications, all on a single server, with a single web-based management interface.

 

NuPoint UM benefits:

- Increases user productivity and responsiveness with advanced unified messaging and text-to-speech email reading, allowing users to manage all forms of messages, including voicemail, email and fax, from the interface that suits them best in the moment: desk phone, mobile device or PC

- Improves customer service levels and offloads the company receptionist from routine calls with auto-attendant

- Empowers users to control how and when calls reach them with personal call routing options such as find me - follow me, and the ability to create personal auto-attendants with options such as scheduling and caller ID filtering

- Unified Messaging with the ability to send, receive, forward, save, and sort voice and fax messages from the PC

- Lowers your total cost of ownership with simple, web-based management and a single-system solution for voice, unified messaging and speech that resides on a single industry-standard server

- Fits with your existing infrastructure including third-party PBXs, LDAP and Active Directory, and leading email and presence solutions.

 

Mitel NuPoint Unified Messaging - Standard Edition Datasheet