T-Care Support

T-Care is our support program providing customers with peace of mind, knowing their systems are well protected in the event of failure.

 

T-Care Support Plans are available to all clients, existing or new with coverage options including Business Day, Extended Day and 24/7 Support. Tie Networks can help you select a Support Plan that best suits your needs and budget, whether it be labour and hardware or hardware only.

 

Support Plans typically include;

- Preventative Maintenance checks

- Remote Monitoring and Access

- Guaranteed Response Times

- Set Rectification Target Times

- Expedited Replacement of Faulty Parts

- Network Service provider liaison support

- Date/Time update for Daylight Savings

- Music on Hold and Message updating

- Regular Software Maintenance

 

We offer flexible solutions tailored to your specific needs, whether it be labour and hardware or hardware only.